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FAQs

We’ve provided a list of answers to questions we frequently receive regarding our services and other activities related to funerals. If you don't see the answer to your question here, feel free to contact us. We'd be happy to give you more information and clarify any of your concerns.

What do funeral directors do?

What do funeral directors do?

A funeral director is a licensed professional who specializes in all aspects of funerals and related services. They provide support to the family, guide the arrangement of visitations and funeral ceremonies, prepare the deceased according to the family’s wishes, and ensure that everything goes according to plan. They also arrange for the removal and transportation of the deceased throughout the process, and assist families with any legal or insurance-related paperwork they might need to file. They’re experienced at recognizing when an individual is having an extremely difficult time coping with a loss, and can provide extra support and recommendations for professional help if needed.

What should I say when I run into the bereaved in public?

What should I say when I run into the bereaved in public?

What you’ll say depends upon whether or not you’ve already had contact with the bereaved. If you’ve already offered your condolences, or attended the visitation or service, simply greet the bereaved warmly and express an interest in their well-being. If this is your first meeting since the death and you’re in a public setting, it’s best not to bring up the death directly. Instead, say something like, “I understand these must be difficult days for you,” and perhaps ask about when might be a good time to visit, or suggest that you meet for lunch.

What can I do to help the bereaved after the funeral?

What can I do to help the bereaved after the funeral?

The grieving process doesn’t end with the funeral, and it will take time for the bereaved to heal. The family will need your support for months to come, so make sure to check in on a regular basis. Drop a note, make a phone call, and continue to invite them when you make social plans; they’ll let you know if and when they are ready to participate. Reach out to the family on special occasions, like birthdays or anniversaries, especially during the first year following their loss.

Should I bring my children to the funeral?

Should I bring my children to the funeral?

You should use your judgment to determine whether your child is old enough to comprehend death and whether attending the funeral will be meaningful to them. It’s important for children to be allowed to express their grief and share in this important ritual. If you bring young children, explain beforehand what they will see and experience, and make sure that they know the importance of being on their best behavior. If your child becomes cranky or noisy, remove them promptly to avoid disturbing those who are mourning.

What do I do when a death occurs away from home?

What do I do when a death occurs away from home?

First, you’ll need to contact emergency personnel such as the police and EMS. Then just give us a call, and we will work with you to make the necessary arrangements to get you and your loved one back home as quickly and easily as possible.

Can I personalize my service?

Can I personalize my service?

Absolutely! Our staff has years of experience getting to know families and incorporating their loved ones' hobbies, activities, interests, and unique requests into meaningful and memorable services. Don’t hesitate to make a request because you think it might be too “out there” — we’re honored to work with you to create a service that truly reflects and celebrates your loved one’s individual life journey.

What is the purpose of embalming?

What is the purpose of embalming?

Embalming is a process used to temporarily preserve a loved one’s body. The process of embalming involves using preservative chemicals as well as cosmetics to make them look as they were when they were alive. It also can be used in instances of visible illness or damage to return a loved one to their normal appearance for a viewing.

Is embalming required by law?

Is embalming required by law?

Embalming is not required by law, but we highly recommend it if you want a viewing. Though it is possible to have a viewing without embalming, certain conditions have to be met. If you want to know more, feel free to give us a call.

How long does the cremation process take?

How long does the cremation process take?

It depends, but generally it takes anywhere from 3 to 5 hours.

How can I be sure the ashes I receive are my loved one?

How can I be sure the ashes I receive are my loved one?

Cremation is a regulated process with strict procedures that we follow to ensure we’re holding our services to the highest standard possible. In addition to following these standard procedures, we also keep a metal disk with a unique ID number with your loved one throughout the process, including during cremation.

Can I still have the Vigil with cremation?

Can I still have the Vigil with cremation?

Definitely! In fact, we encourage you to do so. “The vigil for the deceased is the principal rite celebrated by the Christian community in the time following death and before the funeral liturgy, or if there is no funeral liturgy, before the rite of committal.” (OCF #54) The vigil provides an opportunity to pray for the soul of the deceased and can provide a suitable occasion to invite family and friends to speak about and remember the life of the deceased. When choosing cremation, it is always recommended the body be present for the vigil. Choosing cremation only indicates how you’d like to care for your loved one after the service and doesn’t exclude you from celebrating and honoring their life in any way. Whether you’d like to have a visitation beforehand, arrange a funeral service before cremation, or wait and hold the service after the cremation, we’re happy to help you design a meaningful service to accompany the cremation.

Can we have a viewing if my loved one has donated organs or had an autopsy?

Can we have a viewing if my loved one has donated organs or had an autopsy?

Yes. Autopsies and organ donation do not affect your ability to have an open-casket visitation.

Are there restrictions on scattering ashes?

Are there restrictions on scattering ashes?

“The principal of respect for the cremated remains of a deceased Christian embraces the deeper belief in the individuality of each baptized person before God. Throughout history, the mingling of remains has never been an accepted practice, except in extraordinary circumstances.”

“The practice of scattering cremated remains on the sea, from the air, or on the ground, or keeping cremated remains in the home of a relative or friend of the deceased are not the reverent disposition that the Church requires.” (OCF #417)

“Whenever possible, appropriate means for recording with dignity the memory of the deceased should be adopted, such as a plaque or stone which records the name of the deceased.” (OCF #417)

What is a columbarium?

What is a columbarium?

A columbarium is a place for the interment of urns containing cremated remains. They’re often located in mausoleums, chapels, or memorial gardens, and contain numerous small compartments, or niches, designed to hold urns.

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Location Office Hours:
8 a.m. - 4:30 p.m. M - F and 8 a.m. - 3 p.m. Sat.
The offices are closed on Sunday.

Grounds Visiting Hours:
Mausoleums: 9 a.m. - 4 p.m.
Cemetery Gates: 8 a.m. - 6 p.m.
(or dusk, whichever comes first)

Catholic Cemeteries & Funeral Homes
Phone: (602) 267-3960
2033 N. 48th Street, Phoenix, AZ 85008


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